Leadership & Culture

A collection of 35 posts

Leadership & Culture

Quiet Leaders: Your Team's Hidden Superheroes

Superman is always easy to spot, with the bold cape, the flying, the tights. In your organization, you notice Superman-style leaders because they carry themselves with noticeable confidence. They tend to be outspoken and extroverted, and you definitely know when they’re in the room. They make a splash, but

Leadership & Culture

Moving From Resistance to Results: Developing a Coaching Mindset

At a local credit union, an employee was stuck with a looming deadline and could not figure out how to take the next step. The manager stepped in and said, “Here, I’ll show you.”  The job was finished, the deadline met. In another department, a different team member was

Leadership & Culture

No Time, No Problem: Consistency Keeps Training on Track!

In today’s demanding environment, training can often feel like a luxury. Between limited staff, regulatory demands, service goals and ever-changing member needs, leaders are stretched thin. Yet, training and education are the foundation for member satisfaction, compliance and employee confidence and engagement. Well, I have good news to share

Leadership & Culture

John Wooden's Pyramid of Success Hinges on Playing to Our Strengths

If you’ve ever watched the Apple TV mega-hit series, Ted Lasso, you’ve likely seen John Wooden’s Pyramid of Success hanging in Ted’s AFC Richmond office. Interestingly, Jason Sudeikis, who co-wrote the show and plays the character Ted Lasso, was heavily influenced by his basketball coach at

Leadership & Culture

The Indisputable Power of Words: Thoughtful Ways to Inspire Your Team

You’re hired. You’re fired! Will you marry me? We need to talk. Words are our most powerful currency, with the capacity to inspire or deflate, clarify or confuse and even unite or divide us. Once we’ve spoken the words, they can’t be taken back, creating an

Leadership & Culture

How Workplace Culture Drives Team Engagement, Member Satisfaction and Business Results

When you think about previous places where you have worked throughout your career, what factors ultimately contributed to you choosing to pack up and leave that position? Was it a tough decision to make, or were you ready for a change? On the other hand, if you have continued to

Leadership & Culture

In a World of Change, Don't Just Survive...Thrive!

I have a confession to make. I originally set out to write this blog about change management – you know, how we once viewed it as something tied to big, fundamentally disruptive events like mergers, shifts in leadership, implementing new systems or even major life changes. Not too long ago, change

Leadership & Culture

Is It Time to Build Your Everyday Resume?

On New Year’s Eve 2023, each of my family members picked a word for 2024. Whatever word we chose is one we’d focus on and integrate into our lives for the year – a New Year’s resolution. When choosing my word, I thought about what the best coach

Leadership & Culture

The Art of Leadership Communication: Identify, Adapt & Listen

When it comes to your leadership communication style, there are so many assessments out there that can help you identify yours. Even a quick Google search brings up at least nine different communication style quizzes to determine your individual or preferred style. From my personal research, I found one that

Leadership & Culture

If You Dread Sunday Night, Your Job Ain’t Right

I hated my first ‘real’ job because it was counter to how I’m wired. A little background information…I worked in loss prevention for a large regional bank. As you can probably imagine, my days were filled with deception, confrontation and a continuous flow of details. Aside from the

Leadership & Culture

Investing in Young Leaders, Building Generational Wealth

As I put my thoughts together for this blog post, I find myself thinking back to the beginning of my career. I had just finished my first semester in college with a 1.38 GPA (not a lot of class time, but boy did I have fun!). My parents had

Leadership & Culture

Leading from Within: The Role of Self-Awareness in Leadership

When it comes to leadership, there are a lot of challenges and external forces that you may have to deal with that can affect your leadership — compensation, performance reviews, disciplinary actions, just to name a few. However,  there are also internal forces that can affect your leadership, and often times,

Leadership & Culture

One Small But Mighty Deed

Every year in early October, the seasons change, the days start out colder and thoughts turn towards cozy blankets and warm fires. During this transition, Vizo Financial leaves the office setting behind and gets out in the community to offer a Day of Service to our employees. This is a

Leadership & Culture

The Most Important Decision a Credit Union Can Make

There is one decision most credit unions make on a regular basis that can determine the success or sub-optimization of the credit union’s performance. It has nothing directly to do with which product to offer or which system to implement. It isn’t about what strategy to create or

Leadership & Culture

Let Your Employees Bloom!

Before spring officially sprung here in Pennsylvania, we had the pleasure of experiencing a few days of early spring. In between the gray, cold and wet days, we had one or two days of beautiful blue skies and warm sunshine. The unexpected spring gave flowers the courage to sprout from

Leadership & Culture

The One Trait That Can Make or Break Your Team

Do people on your team feel safe? I’m not talking about physical safety (which, of course, is supremely important). No, I’m talking about psychological safety. This term was coined and popularized in 1999 by Amy Edmondson, a Harvard Business School professor, when she was researching and working with

Leadership & Culture

End of Year Motto: Finish Well

While visiting with family recently and reliving memories, I was talking to my niece about a one-mile fun run she participated in back when she was nine. There were a few practice sessions to help the kids prepare for the final race, and she started out really enjoying the race

Leadership & Culture

Be Careful Where You Spend Your Leadership Energy

A few Sundays ago, I was sitting in church and, a couple of pews in front of me was a family of four. The family consisted of a mom and dad, a little boy who was about four years old and a little girl who was about six years old.

Leadership & Culture

Are we "Trick or Treating" Ourselves?

It’s almost Halloween! This is the time of the year where we embrace all things spooky and get to take on a new identity. Pirates, ghosts, princesses, superheroes and all kinds of creative characters appear! For one night (or maybe more if you’re a real thrills and chills

Leadership & Culture

How Do You Engage in a Virtual Workplace?

As time rolls on, many credit unions are trying to figure out how to handle the new world of remote work. These days, most employees prefer at least a hybrid work arrangement, and many want to work remotely full-time. In fact, Gallup research shows that 30 percent of U.S.

Leadership & Culture

I Get Knocked Down, But I Get Up Again: Lessons in Resilience

Does the phrase Tubthumping sound familiar at all? You might know it better from the lyrics “I get knocked down, but I get up again!” Tubthumping is a song written by the British rock band, Chumbawumba (how fun is that name!!), released in 1997 and somewhat of an anthem for

Leadership & Culture

3 Strategies for Managing Weaknesses in the Workplace

Whether we want to admit it or not, when it comes to work, most of us have weaknesses. These are the things that get in the way of our performance or the performance of someone else. Weaknesses can come in various forms such as not being able to complete a

Leadership & Culture

Tea, a Drink with German Bread: How Miscommunication Made Me a Better Communicator

Do you recognize this line? Julie Andrews made it famous in the equally famous movie, The Sound of Music. I am chastised frequently by my friends for never having seen the movie AND equally chastised for not knowing the right words to the song. For many years, I would try

Leadership & Culture

Handling Change with a “We Will Triumph” Attitude

Change happens in our credit unions for a variety of reasons and in a variety of ways. Some of those changes are small, like a policy change, while other are significant, like a core conversion. When it comes to dealing with change and the uncertainty surrounding it, a good rule

Leadership & Culture

A Fundamental Secret of Successful Leaders

There’s a lot of information available on leadership. A quick Amazon search reveals over 60,000 books on the topic. Type the word leadership into Google and you find “about 2,570,000,000 results.” It can be beyond overwhelming. So, if you want to be a better leader,