In a stunning move, Capital One announced Wednesday plans to scrap overdraft and NSF fees for consumers beginning in Q1 2022. In an email to employees, Capital One CEO, Richard Fairbank, said the move was “our effort to bring ingenuity, simplicity and humanity” back to banking, according to USA Today
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Most leadership training these days will discuss the importance of coaching. In day-to-day practice, coaching is typically carried out by the manager who offers advice to the employee about ways to complete a task more effectively or efficiently. It usually centers on where the employee can improve performance. While this
Since diversity, equity and inclusion (DEI) was added as the eighth cooperative principle in 2020, there has been extensive research and discussion on what an effective DEI strategy looks like and why it matters. Before the 1960s, there was no conversation on DEI in America. During that decade, diversity issues
Cloud-based servers can be extremely useful, wouldn’t you agree? You don’t have to worry about hardware maintenance, power consumption, redundancy or physical security. Not to mention, storage limits are more easily resolved with less down time. And how many of us have hit the “Save Password” button when
Ten years ago, few people could have imagined that one of the greatest operational and data security threats to financial institutions would be extortionists holding data hostage. Yet that’s exactly what’s happening today with ransomware. The banking industry has become a massive ransomware target—and the threat is
The continuous developments in technology have ultimately led to self-driving cars, virtual assistants like Alexa and Siri, 3-D printers and so much more. Technology is essentially simplifying the world we live in, which was the purpose behind Nacha’s ACH Meaningful Modernization Rules that went into effect on September 17,
If yours is like most credit unions, you have a set of core values. Unfortunately, if you’re like most companies (credit unions and otherwise) these core values eventually devolve to not much more than words on a website. Typically introduced with great fanfare, core values are eventually forgotten and
Employees, board members, volunteers and even members. These are the dedicated people who understand the values and cooperative spirit by which credit unions work and do business. These people (we’re looking at you!) deeply believe in the credit union philosophy and work to further the reach of our movement.
Culture has dominated the corporate conversation in recent years. The importance of diversity, equity and inclusion (or DEI) has become more evident than ever. Many credit unions are looking for a recipe to make their workplaces more respectful and inclusive while also getting the highest level of performance from each