Joe Bertotto

Change happens in our credit unions for a variety of reasons and in a variety of ways. Some of those changes are small, like a policy change, while other are significant, like a core conversion. When it comes to dealing with change and the uncertainty surrounding it, a good rule

There’s a lot of information available on leadership. A quick Amazon search reveals over 60,000 books on the topic. Type the word leadership into Google and you find “about 2,570,000,000 results.” It can be beyond overwhelming. So, if you want to be a better leader,

The answer to that question, while not easy, is simple: If you want to be on a great team, be a great teammate! There are many ways to do that, and they can help you set the tone for your team. Here are a few key behaviors to set you

Most leadership training these days will discuss the importance of coaching. In day-to-day practice, coaching is typically carried out by the manager who offers advice to the employee about ways to complete a task more effectively or efficiently. It usually centers on where the employee can improve performance. While this

If yours is like most credit unions, you have a set of core values. Unfortunately, if you’re like most companies (credit unions and otherwise) these core values eventually devolve to not much more than words on a website. Typically introduced with great fanfare, core values are eventually forgotten and

Culture has dominated the corporate conversation in recent years. The importance of diversity, equity and inclusion (or DEI) has become more evident than ever. Many credit unions are looking for a recipe to make their workplaces more respectful and inclusive while also getting the highest level of performance from each