In March, I was blessed to rejoin the Vizo Financial team after a five-year stint as president & CEO of a credit union. It was tough to say goodbye to that family, but the opportunity to have a front row seat as your corporate invests in its membership by bringing

Have you heard the quote, “We don’t know how to measure what we care about, so we care about what we measure”? 1 How about Peter Drucker’s quote, “You can’t manage what you can’t measure”? These quotes encapsulate a dilemma faced by many credit unions in